The XLOO website complies with the Data Protection Act 1998 in the United Kingdom. We take all reasonable care to prevent any unauthorised access to and use of your personal data. Our staff maintain a responsibility to keep your information confidential and will only use it to offer relevant products and services related to your enquiry. Any personal details that we use to provide or promote our products and services to you (e.g. name, address, email address, telephone number, or any details of the products you have purchased or about which you have enquired) will not be passed to any third party organisation for marketing purposes without your permission and will not be used by us for any purpose other than that which you requested.
Privacy policies
Last updated 21/03/2024
This privacy notice explains in detail, the types of personal data we may collect about you when you interact with us. It also explains how we’ll store and handle that data, and keep it safe.
When do we collect your personal data
We collect your personal data when you purchase products from our website, when you leave us a product review, when you complete the enquiry form on the contact page on our website and also when you leave your email address in the mailing list sign up panel.
What personal data do we collect
When you purchase products we collect all the basic information we need to be able to process your transaction, this information includes: Your name, your email address, your phone number and your address (both billing and delivery). Please note, we do not collect and store any payment details you use at the checkout on this website. When you send us a product review, we collect your name, email address and your review comments, when you complete the enquiry form on the contact page we collect your name, your email address, your phone number (if you include it) and the enquiry you send us and finally, we collect your email address when you complete the mailing list sign up pabel.
How and why we collect your personal data
We collect the data referenced above to enable us to fulfil your purchase, enabling the financial transaction and to allow us to send you your purchased product(s), publish your review to other website visitors, and also to be able to respond to you in relation to your contact form enquiry, send your marketing emails. All of this data is transmitted securely via email and stored securly on our SSL protected website.
How we protect and store your personal data
We know how much data security matters to our website users. With this in mind we will treat your personal data with the utmost care and take all appropriate steps to protect it. We secure access to all areas of our website using ‘https’ technology. Access to your personal data is only available to members of the team and not available via any public means We regularly monitor our system for possible vulnerabilities and attacks to safeguard your data.
How long we keep your personal data
Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary for the purpose for which it was collected. At the end of that retention period, your data will either be deleted completely or anonymised, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning.
Who we share your personal data with
When purchasing products from our website, we need to share your personal data with our e-commerce partners to fulfil your order. Details of the information shared is outlined below:
- Shipping company – We share your personal details for delivery of purchased products with our shipping partner so they can deliver your order to you.
- Stripe – We use Stripe as the payment gateway on the XLOO website to provide online purchasing. The “Transaction Data” we share with Stripe includes personal data, and may include the following: your name, email address, billing address and shipping address. Stripe also securely stores your payment method details when you checkout on the XLOO website. For more information please visit https://stripe.com/gb/privacy.
- Fulfilment company – We share your personal details with our fulfilment company so they can send out your order.
We do not and will not share your personal data with any other 3rd parties other than those identified above.
How to contact us to remove your personal data
Should you wish to have your personal data removed from our systems, please contact us today.
Our procedures following a personal data breach
In the result of any form of personal data breach – we will notify you within 72 hours of becoming aware of such a breach, mentioning how we plan to address the breach and advise what data has been breached and suggest a suitable means to react. Any data breaches will be documented.
Further information
If you have any questions about how we use cookies please contact us today.
Cookies policies
Last updated 21/03/2024
By using the this website you are consenting to our use of the cookies outlined below. We are not responsible for the use or data collected in any cookies set by third parties. Details of how to control and delete cookies are listed below.
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. Cookies are not programs and therefore cannot contain viruses or other malicious software. They are purely a string of text and numbers. The XLOO website uses cookies as outlined below to help tailor and make our website and your browsing experience better! Your personal data will not be stored for any sinister purposes please rest assured!
Cookies being used
PHPSESSID cookie
This is a session ID cookie which is stored to allow the CMS system which renders each page in the XLOO website know which pages it has rendered during your browsing session. It stores a random number ID which has nothing to do with you or your browsing behaviour.
Google Analytics 4 cookies
Google Analytics is a system used by many websites to record anonymous information about who visits a website. We have the Google Analytics IP Anonymization function switched on as standard to mask IP addresses, you can read more about this here > https://support.google.com/analytics/answer/2763052?hl=en and here https://support.google.com/analytics/answer/6004245. We have the Google Analytics data retention setting set to 26 months. More information relating to Google Analytics and personal data can be found here – https://privacy.google.com/businesses/. Lastly, we don’t use Google Analytics Identifiers or User IDs to track users.
| Cookie Name | Duration | Purpose |
|---|---|---|
| _ga | 2 years | Used to distinguish users. |
| _ga_<container-id> | 2 years | Used to persist session state. |
Google uses the cookies as above. These cookies are used mainly to differentiate between first time visitors to a website and repeat visitors. They do not contain any personally identifiable information. You can find out more about how Google use cookies at http://www.google.com/intl/en/analytics/privacyoverview.html. You can also review Google’s Privacy Policy on analytics here http://www.google.com/analytics/learn/privacy.html. You can optout of Google Analytics on all sites by installing this browser plugin http://tools.google.com/dlpage/gaoptout.
Google reCAPTCHA
We use Google reCAPTCHA v3 on this website to help secure the website and reduce spam contact form submissions. You can read more about the cookies Google use for their reCAPTCHA service here.
| Cookie Name | Duration | Purpose |
|---|---|---|
| _GRECAPTCHA | 6 months | Google reCAPTCHA sets this necessary cookie when executed for the purpose of providing its risk analysis. |
| 1P_JAR, CONSENT, NID, OTZ | 6 months | This group sets a unique ID to remember your preferences and other information such as website statistics and track conversion rates. |
Woocommerce cookies
The XLOO website shop is powered by Woocommerce. Woocommerce uses a range of cookies as outlined below to provide the functionality to enable you to purchase products from the website.
| Cookie Name | Duration | Purpose |
|---|---|---|
| woocommerce_cart_hash | session | Helps WooCommerce determine when cart contents/data changes. |
| woocommerce_items_in_cart | session | Helps WooCommerce determine when cart contents/data changes. |
| wp_woocommerce_session_ | 2 days | Contains a unique code for each customer so that it knows where to find the cart data in the database for each customer. |
| woocommerce_recently_viewed | session | Powers the Recent Viewed Products widget. |
| store_notice[notice id] | session | Allows customers to dismiss the Store Notice. |
No personal information is stored within these cookies. Further information can be found here https://woocommerce.com/document/woocommerce-cookies/.
Stripe cookies
The shop area of the XLOO website enables you to purchase products online. To make this possible, we use Stripe, an online payment processor which the provides the financial transaction functionality, enabling the XLOO website to accept online payments. The Stripe payment gateway system may use cookies to securely provide this functionality. You can find out more about the cookies set by Stripe by visiting Stripe’s Cookies Policy and also here.
Elfsight
To provide the social media sharing buttons on our news posts and product pages, we use a 3rd party service from Elfsight which sets cookies as outlined below to enable the social sharing buttons on the news posts and product pages to function. The content is made available by Elfsight, LLC, 0015, Armenia, Yerevan, Paronyana, 19/3, 201. All information is processed in agreement with their privacy policy – https://elfsight.com/privacy-policy/.
| Cookie Name | Duration | Purpose |
|---|---|---|
| _p_hfp_client_id | 1 day | This is an Elfsight cookie which prevents hyped-up views whilst implementing social platforms on this website. |
Cookies notice
We float an information banner over the bottom of the website which informs you of the fact that this website uses cookies. When you dismiss the banner, we use a cookie to store this information to ensure we don’t show you this banner again as detailed below:
| Cookie Name | Duration | Purpose |
|---|---|---|
| cookie_notice_accepted | 7 days | Used to store your the display preferences of the “this website uses cookies banner” |
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Further information
If you have any questions about how we use cookies please contact us today.
